WX Reception Skills
Objectives of the Programme Module
To enable the learner to differentiate between various business organisations, structures
and market environments.
To aid the learner in the exploration and development of the skills, functions and
responsibilities needed by an office receptionist or a front office representative in line with
relevant current legislation.
To facilitate the development of the learner’s skills and competencies that are necessary to
interact appropriately with the business community to include using a range of office
equipment and technology.
To assist the learner to develop the language, literacy and numeracy skills related to
Reception Skills through the medium of the module themes and content
To enable the learner to take responsibility for his/her own learning.
Target Award
QQI Office Skills – 4M2070
Start Date: 28-08-2024 Hours/week: 03 Hrs 30 Mins Duration: 16 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| General Office Skills (4N1116) | General Office Skills (4N1116) | QQI |
Learners will be able to:
1. Identify types of business organisations and the market environments in which they operate.
2. Identify the skills, functions and responsibilities required by a receptionist or a front office
representative.
3. Outline department structures, key roles, and products or services for a specific
organisation.
4. Describe sources of information and the internal and external information flow process in an
organisation.
5. Outline current legislation governing health and safety at work including security and
emergency procedures for a specific organisation.
6. Interact in an appropriate manner in person and electronically with staff and clients in a
range of situations.
7. Operate a range of equipment and technology including telephone, computerised data entry
system, electronic mail, electronic diary, reproduction equipment and postal automation
equipment.
8. Perform a range of routine reception or front office administrative duties in familiar and
unfamiliar circumstances including filing of business documents manually or electronically,
inputting information electronically, organising visitors’ waiting area, making reservations,
and dealing with incoming and outgoing postal dispatches and courier services.
9. Maintain an up-to-date information centre including sourcing, extracting and disseminating
information appropriately using a range of media.
10. Maintain an organised, tidy, efficient and pleasant working environment and professional
appearance.
11. Respond to work situations by making decisions efficiently. Apply safe working practices
including care of office equipment and reception or front office environment.