Connect Programme STC Office Administration / Call Centre Operations 5M1997
The programme aims to provide learners with the skill, knowledge and competencies to provide administrative support to include, use of office equipment, use of computer applications, document production, managing filing systems and diaries in a variety of office settings.
Target Award
QQI Office Administration – 5M1997
Start Date: 22-07-2024 Hours/week: 31 Hrs 15 Mins Duration: 36 weeks
NFQ Level 4 or equivalent when accessing a Level 5 programme.
CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English
Mature learner entry requirements available via the local ETB pathway
Additional requirements may apply to non-EU/EEA Applicants and may be subject to full international fees (Please refer to Information for International Learners)
*Each provider may have additional requirements, not outlined above.
Age Requirements
Minimum statutory school leaving age (16+)
Learning Aptitude
Good numerical and communication skills are essential, including verbal and written command of the English language. An ability to copy type at a speed of 15 wpm is also essential.
Previous Experience
N/A
| Module | Award | Body |
|---|---|---|
| Text Production (Community) | Text Production (5N1422) | QQI |
| Database Methods (Community) | Database Methods (5N0783) | QQI |
| Information And Administration (Community) | Information & Administration (5N1389) | QQI |
| Word Processing (Community) | Word Processing (5N1358) | QQI |
| Customer Service (5N0972) | Customer Service (5N0972) | QQI |
| Contact Centre Skills – 5N1361 | Contact Centre Skills (5N1361) | QQI |
| Communications 5N0690 | Communications (5N0690) | QQI |
| Work Practice – Office Administration (5N1433D) | Work Practice (5N1433) | QQI |
| Work Practice – 5N1433 | Work Practice (5N1433) | QQI |
| Personal Professional Development | Personal & Professional Development (5N2985) | QQI |
| Spreadsheet Methods | Spreadsheet Methods (5N1977) | QQI |
| Medical Terminology | Medical Terminology (5N2428) | QQI |
2.Apply a broad range of text production and word-processing skills effectively in the managed learning or work experience environments.
3.Demonstrate a broad range of specified cognitive and practical skills related to their core as well as their elective module choices.
4.Display an ability to interact positively and effectively, with a considerable degree of responsibility and autonomy, in the managed learning environment and the learner’s individual work experience situation.
5.Demonstrate a specified range of knowledge, skills and competence, which is determined by their elective module choices, as required for their chosen career path.
6.Engage productively in a supervized learning and external work experience environment.