Office Skills – Mon am
Programme Aim
This programme module aims to provide the learner with the skills, knowledge and competence
to communicate confidently, accurately and effectively in English in business and work situations.
Target Award
QQI Office Skills – 4M2070
Start Date: 02-09-2024 Hours/week: 03 Hrs 00 Mins Duration: 15 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| General Offic E Skills | General Office Skills (4N1116) | QQI |
1 1 Distinguish between internal and external business communication to include written telephone
messages, electronic communications, memoranda and letters
2 Distinguish between formal and informal English language structures in written and spoken
communication
3 Compile a key business and job-specific vocabulary
4 Use spoken language effectively and appropriately in a range of business contexts to include
initiating and responding to business telephone calls, booking services, making appointments, and
dealing with enquiries from the public
5 Compose a range of communications for business purposes accurately and concisely, using
appropriate tone and vocabulary, to include letters, memoranda, and electronic communication
6 Draft a range of documents for business purposes to include notices and agendas, advertisements
or mailshots, and press releases or company related articles
7 Proof read a range of business documents accurately to include spelling, punctuation, grammar
and syntax, vocabulary, correct usage, tone and register, and style.