Office Skills – Mon pm
Programme Aim
This programme module aims to equip the learner with the knowledge, skill and competence to
perform mathematical calculations in a business environment and interpret and present their
results effectively.
Target Award
QQI Office Skills – 4M2070
Start Date: 02-09-2024 Hours/week: 03 Hrs 00 Mins Duration: 15 weeks
No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 3 when accessing a Level 4 programme.
Age Requirements
Please see course details for minimum age requirements.
For further information on Learner Profile please refer to relevant section of the Programme Descriptor.
Learning Aptitude
Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience
Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
| Module | Award | Body |
|---|---|---|
| Customer Service | Customer Service (4N1989) | QQI |
1. Discuss the importance of accurate calculations and record keeping in business
2. Demonstrate accuracy of calculation by applying the principal mathematical functions of addition,
subtraction, multiplication and division to natural numbers (N), integers (Z), and real numbers (R) to
two places of decimal without the use of electronic media
3. Use a calculator accurately to perform extended calculations, requiring functions such as addition,
subtraction, multiplication, division, percent, square root, pi, 1/x, scientific notation keys, memory
keys and the clear key, while following the conventions of precedence of operations
4. Demonstrate equivalence between fractions, decimals and percentages by conversion and ratios as
fractional ratios
5. Use appropriate strategies such as rounding off, places of decimal, significant figures, estimation,
percentage error, to give approximations, where numbers are from the set of natural numbers (N)
and from the set of integers (Z)
6. Calculate pay slips applying appropriate statutory deductions
7. Differentiate between simple interest and compound interest by applying the appropriate given
formula to a range of savings and credit options
8. Perform calculations related to personal finance including preparation of a simple household budget,
interest rates and methods of repayment for money borrowed
9. Perform calculations related to business including calculation of insurance premiums, depreciation
using fixed instalment and reducing balance methods, calculation of total operational costs from fixed
and variable costs data
10. Perform calculations related to retail trade including VAT inclusive and exclusive pricing, gross and net
profit, allowances and discounts, foreign currency valuations
11. Solve algebraic equations including linear equations of one variable, simultaneous linear equations of
two unknowns, and linear inequalities of one variable
12. Solve quadratic equations using factors and the quadratic formula
13. Present information from data collected from the world wide web or other methods, in graphical and
tabular form, including bar charts, pie charts, trend graphs, cumulative frequency curves, histograms
and frequency tables
14. Calculate the statistics for measuring averages and dispersion of an array of data, to include
calculating the mean, mode, and median
15. Interpret basic statistical charts, graphs and diagrams
16. Discuss ways of improving business performance by reducing costs.